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Everything you need to know about SmartTexts before you get started.
Frequently asked
All the details
Getting started
Do my group members need to download an app?
No. Your group members only need the ability to receive text messages — that's it. No app download, no account creation, no smartphone required. Works on flip phones too.
AI & answers
How does the AI know what to answer?
When you set up your event, you add notes, itinerary details, and key info (hotel address, activity times, what to pack, etc.). The AI reads those notes first. For questions needing live info — restaurant hours, venue details, local addresses — it automatically searches the web and replies with an answer and a source link.
AI & answers
What if a member asks something I haven't covered?
The AI searches the web automatically. If a question needs real-time info — like "what time does the hotel restaurant close?" or "is there parking at the venue?" — it runs a live search using your event context and replies with an answer and a source link. It won't guess or make things up.
Use cases
What kinds of events work best with SmartTexts?
SmartTexts works great for group trips and vacations, weddings and destination events, sports leagues, corporate events, family reunions, and any event where you're coordinating more than 5 people.
Comparison
How is this different from a group text or WhatsApp group?
Group texts and WhatsApp are just broadcast tools — replies go to everyone and things get chaotic fast. SmartTexts is a two-way AI coordinator: members ask questions privately, AI answers instantly, and you stay in control. Phone numbers stay hidden from the group.
Comparison
What makes SmartTexts different from other group text services?
Every other group text service just broadcasts messages — your group can't ask questions back. SmartTexts is the only service where members can text questions and get instant AI-powered answers based on your actual event details, plus live web search for real-time info.
Pricing
What's the difference between One-Time Event and monthly?
One-Time ($49) is a one-time purchase for a single event — ideal for weddings, trips, and reunions. 750 messages included, unlimited members, no expiry. Pro ($57/mo or $499/yr) gives you unlimited events and 1,000 messages/month. Max ($99/mo or $799/yr) is unlimited events and members with 3,000 messages/month and priority support.
Managing your event
Can I add information to my event after I've launched it?
Yes — you can add, edit, or update notes and activities at any time, even after your event is live. The AI picks up the new information immediately and members can ask about it right away. No need to re-launch or restart anything.
Pricing
Is it really free to set up?
Yes. You can create your event, add members, and configure everything for free. You only pay when you're ready to launch (send the welcome texts and go live). No credit card required to get started.
Managing your event
Can I see what my group is asking the AI?
Yes — every question your members text and every answer the AI gives is logged in your admin dashboard. You can review every conversation, spot gaps in your event notes, and make sure the AI has everything it needs to answer well. If you notice a question it struggled with, just add that info to your notes and it'll nail it next time.
Technical
What phones and carriers are supported?
SmartTexts works with standard SMS — any phone, any carrier, anywhere in the US. That includes smartphones and flip phones. Members don't need data or a smartphone, just the ability to send and receive texts.
Pricing
How are messages counted?
Messages are deducted when the AI replies to a member's question (1 per AI answer) and when you send a broadcast announcement (1 per recipient). Welcome messages and incoming texts from your members are not counted against your balance.
Pricing
Do unused message credits carry over?
Monthly plan credits (1,000 for Pro / 3,000 for Max) reset with each billing cycle and do not carry over to the next month. Add-on message credits you purchase separately (e.g. 1,000 for $30) do carry over and never expire.
Still have questions?
Our team is happy to help. Send us an email and we'll get back to you within one business day.
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